Almog Zamir

1. Comunidad
2. Success with Zendesk
3. Improving your customer experience with Zendesk Messaging

"We’ve got a video dedicated to helping you figure out which channel is the perfect match for you and your team"Where is the video?

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• Almog Zamir
• Creación 1 de diciembre de 2023 14:55
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Need a placeholder for satisfaction reason

Same use case for me too

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• Almog Zamir
• Creación 15 de noviembre de 2023 13:23
• 0 votos

1. Support
2. ...
3. Measuring success
4. Exporting ticket, user, or organization data from your account

I downloaded the XML file. The "tickets" file is over 2.5G.I assume Excel can't open the file because its weight is 2.5G.What can I do to succeed in opening the file?I aim to get all tickets and th...

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• Almog Zamir
• Creación 6 de noviembre de 2023 15:57
• 0 votos

1. Support
2. ...
3. Data exports or data uploads
4. What are my ticket export options?

I would like to export all tickets' comments of tickets that contain a specific tag or have a specific value in one of their fields.Can someone share any detailed way to do it or any Get request ex...

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• Almog Zamir
• Creación 6 de noviembre de 2023 15:23
• 0 votos

1. Comunidad
2. Zendesk Explore Beta - New Dashboard builder
3. Bookmark component for the new dashboard builder - Gathering interest

Why is the bookmark component important to you? What is the use case where this feature is most needed? How frequently do you use it?I am using it for freezing filters such as assignee agents, tim...

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• Almog Zamir
• Creación 26 de julio de 2023 09:17
• 2 votos

1. Zendesk updates
2. Announcements
3. Important announcement: Upcoming changes to the Explore dashboard builders

Explore is already challenging when you need to combine reports and graphs and create queries from several data sets.And now this, really? ZD, It feels like you are trying to force us to leave the ...

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• Almog Zamir
• Creación 26 de julio de 2023 09:15
• 4 votos

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Finding the first assignee for a ticket

Hey all,How can I see the first reply time - business hours by the first assignee agent?

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• Almog Zamir
• Creación 21 de junio de 2023 06:46
• 0 votos

1. Explore
2. ...
3. Reporting and analytics admin questions
4. Which time zone does Zendesk Explore use?

Is there ETS for when the problem will be solved?When will the creation time on Explore and Support be the same?

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• Almog Zamir
• Creación 29 de mayo de 2023 08:12
• 2 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Reporting on Custom Statuses

Correct me if I am wrong, but there weren't any updates in the last messages regarding our needs in this post.

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• Almog Zamir
• Creación 1 de mayo de 2023 08:08
• 3 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Reporting on Custom Statuses

It is a bit of a shame we can't report on custom status.

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• Almog Zamir
• Creación 26 de marzo de 2023 07:09
• 4 votos