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Jad Azzi
Incorporación 03 feb 2023
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Última actividad 15 feb 2024
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Última actividad de Jad Azzi
Jad Azzi hizo un comentario,
@... hello from 2024.
I see your pinned comment mentions post call transcription capabilities, I am not sure if this has been released, because I cannot find any articles related to it. Can you please confirm? Thanks in advance!
Ver comentario · Publicado 15 feb 2024 · Jad Azzi
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Jad Azzi hizo un comentario,
Lisa Tam,
I see you mention this has an ETA of H1 2024. Can we expect this for Q1 or rather Q2?
If you are also looking for BETA testers and/or interviews to gather more use cases and feedback, I would love to help.
Ver comentario · Publicado 14 feb 2024 · Jad Azzi
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Jad Azzi creó una publicación,
This app https://www.zendesk.com/marketplace/apps/support/92096/microsoft-outlook/, is very useful for our teams.
However, it might have a slight bug where the app doubles the information on a ticket. Instead of taking the CCs from the email to create the ticket, it takes the info of the sender of the email and puts it both in the Requester Field and the CC field.
Ideally it should read the data from Sender and map it to Requester and CCs and map it to CCs.
Publicado 12 sept 2023 · Jad Azzi
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