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Shaz Usman's Avatar

Shaz Usman

Incorporación 09 nov 2022

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Última actividad 14 nov 2022

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RESUMEN DE LA ACTIVIDAD

Última actividad de Shaz Usman

Shaz Usman hizo un comentario,

ComentarioExtending Zendesk

Elaine,

 

It looks like it started working again.  We're able to see each individuals time on the timelogs section in each ticket now so we're good. 

Ver comentario · Publicado 14 nov 2022 · Shaz Usman

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Shaz Usman hizo un comentario,

ComentarioExtending Zendesk

We're not able to see the timelogs any more.   The tickets state "No timelogs to display" and the time tracking continues to add to the overall time only. 

Tried disabling/enabling the "Display timelogs to agents" setting in the app and also uninstalling/reinstalling but same behavior. 

Any suggestions on what we can try?

Ver comentario · Publicado 09 nov 2022 · Shaz Usman

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