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Zanes Pullin's Avatar

Zanes Pullin

Incorporación 02 abr 2024

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Última actividad 13 dic 2024

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20

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6

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7

RESUMEN DE LA ACTIVIDAD

Última actividad de Zanes Pullin

Zanes Pullin hizo un comentario,

ComentarioWhat's new in Zendesk

Still waiting on dark mode. I thought it was coming this year…

Ver comentario · Publicado 13 dic 2024 · Zanes Pullin

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Zanes Pullin hizo un comentario,

ComentarioWhat's new in Zendesk

Samual Preiss

 

There is no new information in that forum. They said dark mode was coming this year. We're all the way in November. All these fancy new features and they still can't provide a simple dark mode. 

Ver comentario · Publicado 06 nov 2024 · Zanes Pullin

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Zanes Pullin hizo un comentario,

ComentarioExtending Zendesk

It would be great if we could set it to prompt you if try to close a ticket tab by clicking on the ‘x’. Right now, if you close a ticket tab, it will not keep your time.

Ver comentario · Publicado 01 ago 2024 · Zanes Pullin

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Zanes Pullin creó una publicación,

PublicaciónZendesk Support EAP - Redaction suggestions

I was able to get feature to work with addresses and passwords. Below are a list of suggestions:

 

Add detection for SSN

The feature should be detecting SSN. This is arguably the most important PII to detect and redact.

 

Add advanced options:

We need additional options for users to select which PII to look for as well as defined patterns for detection (ie: specific alphanumeric strings). This will allow for each user to fine tune to feature to the needs of the organization. We do not want to redact names or addresses.

 

Auto Delete Feature:

Allow for an auto delete feature or trigger for when PII is detected.

 

Publicado 10 jun 2024 · Zanes Pullin

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Zanes Pullin hizo un comentario,

ComentarioSecurity and user access in Zendesk Support

We also do not have this feature, despite paying for it. 

Ver comentario · Publicado 09 may 2024 · Zanes Pullin

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Zanes Pullin hizo un comentario,

ComentarioTicket automation and collaboration

We should have the option to redact automatically without agent intervention.

Ver comentario · Publicado 24 abr 2024 · Zanes Pullin

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Zanes Pullin hizo un comentario,

ComentarioBusiness rules

It would be nice if we could get an option to make comment text case sensitive.

Ver comentario · Publicado 09 abr 2024 · Zanes Pullin

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