Sam Goulet

1. Comunidad
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

Hello dear Zendesk devs,  Any update you can provide us?

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• Sam Goulet
• Creación 19 de octubre de 2023 18:42
• 1 voto

1. Comunidad
2. Feedback - Voice (Talk)
3. Display Call Length and Status time to ZenDesk Agent during call (Total Call Length, Hold Time, Available Time)

Hello Sean, do we have any pages that can be shared that outlines the upcoming changes?  Are you planning on adding any form of notification/alerts for call wait time? For example if we have a SLA ...

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• Sam Goulet
• Creación 19 de octubre de 2023 18:06
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Light agents emails to tickets appear as internal comments

I tried to talk to our sales rep about this and all I got from that is a "well you really should buy more agent seats". (let's just say I was very impressed (sarcasm) by that response...)This seems...

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• Sam Goulet
• Editado 28 de agosto de 2023 20:58
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Light agents emails to tickets appear as internal comments

I fully echo what Romain said. We have many departments that contributes to tickets such as our engineering department and these fellows are not agents and never will be. They however do need to of...

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• Sam Goulet
• Creación 21 de junio de 2023 22:12
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Add "Add CC" trigger action to CC agents in Zendesk instances using the Followers feature

Agreed and also wondering if somebody from the Zendesk team could please leave a comment on whether it's going to be taken on or not?

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• Sam Goulet
• Creación 21 de junio de 2023 14:49
• 0 votos