Sharjeel ahmad

Some Triggers, such as "Notify All Agents Of New Request," may be overly aggressive, but others, such as "Notify Requester and CCs of Comment Update," are essential if you want your target audience to see your message. For conversations that your agents start on the web interface, don't forget to use the Proactive Ticket Notification Trigger! Pro Tip: You only need to look at the event log if you're ever unsure whether a Trigger sent a notification on a ticket.