Holly
-
Actividad total55
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen0 usuarios
-
Votos25
-
Suscripciones17
Resumen de la actividad
Última actividad de Holly-
Holly hizo un comentario,
Sabra Lisa Kelly Is there an update to the bug that Matt was experiencing? We currently have some users experiencing this.
-
Holly hizo un comentario,
I'm also having the same issue as above (although not with groups)
-
Holly hizo un comentario,
Super excited for the "total resolution time." However, is there any way to get the SLA to pause when the ticket is on hold?
-
Holly creó una publicación,
Is there a way to see how many times a ticket has been updated with the same status in Explore?
I know we can report on how many times a status changed, but can we report on how many times a ticket was updated and the status stayed the same? For example, a ticket is updated 10 times in Open s...
-
Holly hizo un comentario,
Hi Ifra! I appreciate the reply but unfortunately can't share the public URL. Thank you for the offer though. I'll keep on messing around with the instance!
-
Holly hizo un comentario,
Hi Ifra, Thank you! But is there any way to change the order of the comments inside the tickets for the end users? Currently this still shows the oldest comment on top
-
Holly hizo un comentario,
This should at least be changed to only admins being able to change requester.
-
Holly hizo un comentario,
Can we please change this back? I'm worried that agents will easily change the requester when it shouldn't be changed
-
Holly hizo un comentario,
Adding a +1 to this as well for it to be configurable. It is so much more valuable for us to have the subject than the requester.
-
Holly hizo un comentario,
Hi Dane! Unfortunately that is still not working. When I select "is within the previous=1" it still notifies me the day before instead of the day of. Any reason this might be? This is for an automa...