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Jake Mahon

Incorporación 07 abr 2023

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Última actividad 25 abr 2023

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Última actividad de Jake Mahon

Jake Mahon hizo un comentario,

ComentarioBusiness rules

Hi - great article. We have triggers set up to set schedules for certain brands. However, we're having trouble testing because we can't see a way to determine what schedule a particular ticket has. How can you tell what schedule is applied to a ticket? 

Ver comentario · Publicado 25 abr 2023 · Jake Mahon

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Jake Mahon hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Hi Pulkit Pandey

I pasted that code below the other code you've offered us at the bottom of requests_page.hbs, but I still see "Organization requests" in our help center. Any idea what I'm doing wrong?

By the way, we've changed "cases" to "tickets".

Ver comentario · Editado 24 abr 2023 · Jake Mahon

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Jake Mahon hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Hi Pulkit Pandey we actually have one more issue 😅

How can we change "Organization requests" to "Organization cases"?

Thanks in advance for any help you can offer 😃

Ver comentario · Publicado 20 abr 2023 · Jake Mahon

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Jake Mahon hizo un comentario,

Comentario de la comunidad Q&A - Objects, workspaces, and rules

Hi! I know this is an old thread, but we also have this use case. We really need a button in the Help Center that allows customers to escalate their tickets. Can this be done?

Ver comentario · Publicado 19 abr 2023 · Jake Mahon

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Jake Mahon creó una publicación,

Publicación Feedback - Help Center (Guide)

Hi there,

We are about to release our Zendesk help center, but we need to change the word "request" to "case" everywhere. How can we do this?

I tried all the scripts provided in https://support.zendesk.com/hc/en-us/community/posts/4409507233562-Customizing-My-Activities, but none of them worked. I notice the post is five years old, so perhaps that is why. 

Any help is appreciated. Thank you.

Publicado 07 abr 2023 · Jake Mahon

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Jake Mahon hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Hi - I have a question about this sentence in the official comment:

In Content Blocks, we are planning to add visibility permissions to the blocks so that you'll be able to place them in the articles and decide which of the readers can see them when they open an article.

Is this feature still on the roadmap? If so, when is it planned for release?

Ver comentario · Publicado 07 abr 2023 · Jake Mahon

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