Hannah Lucid
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Actividad reciente de Hannah Lucid-
+1 on this
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Brandon Tidd To quote Krunk from The Emperor's New Groove "OH YEAH. It's all coming together".
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Brandon Tidd this may sound like a stupid question, but do Automations consider ALL and ANY conditions differently from Triggers then?When using a Trigger, if you would place these groups in the AN...
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Hi Brandon Tidd,Here are some screenshots of what is currently setup. The first image shows the automation that set the ticket in a Solved status. The second image shows the automation setup. It se...
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Hi Zendeskers, Has anyone run into an issue with automation is not honoring the "Meet ANY of the following conditions"?I have an automation in place that will close a ticket after 24 hours of no ...
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Hi team,With the announcement of Admin visibility to all Macros, I think this should be included on a future roadmap plan. The List Views API call is done per Agent. For a company with a larger Age...
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:o! That worked!!! Thank you so so much!
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Can the ticket tag "Completed" be removed from this post since this hasn't actually been resolved and only a word around has been provided?
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Hi Everyone, thank you for your quick responses. I understand how to change the brand in Guide. My question is specifically about Agent workspace and how it will suggest specific articles when agen...
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Hello Zendesker, Is anyone who uses this able to tell me if the agent workspace allows Agents to create articles or be suggested articles from another brand?We have our "live" brand where end-use...