Hannah Lucid
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Actividad reciente de Hannah Lucid-
Redirect - Complete
Ifra Saqlain, do you know how we can redirect a user to a specific Zendesk submission when they click on a specific form tile in the Help Center? We have multiple forms and I'm not able to get the ...
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Feature Request: Favorites
Hi Zendeskers, My feature request is regarding a favorites ability for "commonly used" administrative function such as: Schedules, Groups, Fields, Forms, etc. This would allow Administrators to q...
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Explore report for ticket handoffs
RespondidaHello Zendeskers, Is there a way to report on the number of "handovers" tickets have gone through? Example: A ticket is submitted and assigned to a tier 1 support agent, but then gets escalated...
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Feature Request: Bulk End-User Merge Functionality
I am curious on why a bulk functionality for deleting users exists but a bulk end-user merge function doesn’t exist (thought: with the option to unmerge users and adding functionality to recover us...
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Feature Request: Require Sign In as a field condition
Is there a way to require a user to sign in based on a field value selected when submitting a request? We would like for our employees to have to sign in if they select "I am an employee" on a sp...
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Feature Request: Multiple "When filling out this fields" Conditions
It would be beneficial to have the option to select multiple "When filling out this field" options. For example: When filling out this field "Topic 1" and value is "value 1" and filling out this ...
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Feature Request: Guide Learning Paths
Hi! I was wondering/requesting a way to create a learning path for new Agents to take when access an internal knowledge base in Guide. We were hoping to require new agents to take view articles i...
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Feature Request: Require Attachment based on Certain Form Conditions
Hello, We would like to have the option to create a specific form condition for End Users that requires an attachment when a specific field option is selected. I've seen a community post with a c...
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Feature Request: Add "Share Ticket" as an available action for Macros
No planeadaWhen looking at the options for Automations and Trigger actions for Macros, we noticed that the Conditions offered are slightly different. For example, in Automations we can choose to perform Ticke...
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Can the Title be different from the Home Page to Specific Category pages?
Is it possible to have different page titles depending on what page the user is on? The homepage would have one title, the article group would have another, article has another....so on so forth.