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Vishaal

Incorporación 16 dic 2022

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Última actividad 09 feb 2023

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RESUMEN DE LA ACTIVIDAD

Última actividad de Vishaal

Vishaal hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Daniel Longwing

 

Our issue is that when we receive an email response and you open the ticket it goes to that email response. 

However, the most up to date response is in the middle of the thread of the ticket so if you scroll up or down you lose the most up to date response and I fully agree this isn't the best user experience.

Ver comentario · Publicado 09 feb 2023 · Vishaal

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Comentario de la comunidad Feedback - Ticketing system (Support)

Was there any update here? 

Ver comentario · Publicado 09 feb 2023 · Vishaal

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Vishaal hizo un comentario,

ComentarioUsing AI agents for email and web form

Hi! I had a couple questions about Answer Bot.

 

  1. How do I set up my SLA for tickets forwarded from Answer Bot? I've added this to my SLA but the tickets coming in don't have the answer bot attached. 
  2. Do we have the ability to change the subject line for tickets that are sent from AnswerBot? 
  3. Is it possible to remove the "We're offline." message from AnswerBot? 

Ver comentario · Publicado 03 feb 2023 · Vishaal

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Vishaal hizo un comentario,

ComentarioSalesforce integration

Dwight Bussman Apologies, and completely understood. Will do that moving forward

Ver comentario · Publicado 26 ene 2023 · Vishaal

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Vishaal hizo un comentario,

ComentarioSalesforce integration

Dwight Bussman I agree that part is definitely still odd. 

To confirm, I don't have to do this "Repeat this step for the Contact, Lead and Opportunity pages." right? I now see Zendesk in all our Salesforce accounts.

 

I truly appreciate your help btw!

Ver comentario · Publicado 26 ene 2023 · Vishaal

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Vishaal hizo un comentario,

ComentarioSalesforce integration

Dwight Bussman I was able to add the Zendesk Ticket View through the edit page there, thank you!! 

 

Do I need to add visualforce as well or is that a separate application? I'm looking at step 5,6,7

Ver comentario · Publicado 26 ene 2023 · Vishaal

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ComentarioSalesforce integration

Dwight Bussman I asked my colleague who is also an admin and they too don't have what is listed in the screenshot. It's odd definitely. 

I'm able to get there via Object Manager, but there is no option to edit pages there. I'm not seeing the Zendesk for Salesforce like in the screenshots though


Ver comentario · Publicado 26 ene 2023 · Vishaal

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ComentarioSalesforce integration

Hi Dwight Bussman

I was recenly made a SF Admin on our side. My account is listed as a System Admin

Ver comentario · Editado 26 ene 2023 · Vishaal

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ComentarioSalesforce integration

I'm not seeing the "edit page" view on my Salesforce for the adding lightning component

Ver comentario · Publicado 26 ene 2023 · Vishaal

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ComentarioWeb Widget documentation

How do my chats from knowledge base get created as tickets? 

 

Ver comentario · Publicado 23 ene 2023 · Vishaal

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