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Katerina Frid
Incorporación 07 dic 2022
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Última actividad 02 mar 2023
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Última actividad de Katerina Frid
Katerina Frid hizo un comentario,
Hello! Is it possible to search only though the initial messages in all tickets?
Ver comentario · Publicado 02 mar 2023 · Katerina Frid
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Katerina Frid creó una publicación,
Hello! I'm trying to use Zendesk API to process the comments of agents and I have a couple of questions.
1) Is there a way to find out if a comment is a macro or not?
2) After choosing a macro as a template for a comment and applying changes (filling in placeholders, putting an additional text to the end) is it still considered as an 'AgentMacroReference' type event or it becomes a plane 'Comment' type event?
Publicado 07 dic 2022 · Katerina Frid
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Katerina Frid hizo un comentario,
Hello! I'm trying to use Zendesk API to process the comments of agents and I have a couple of questions.
1) Is there a way to find out if a comment is a macro or not?
2) After choosing a macro as a template for a comment and applying changes (filling in placeholders, putting an additional text to the end) is it still considered as an 'AgentMacroReference' type event or it becomes a plane 'Comment' type event?
Ver comentario · Editado 07 dic 2022 · Katerina Frid
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