Gulzar Shikalgar
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Actividad reciente de Gulzar Shikalgar-
Hi Zendesk Team, Is there any way to load ticket_form_id or ticket_form_title (not Display name for end user) as placeholder references ?
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Hi Widson Reis, I tried the suggested approach. We have the capability to make form changes after a call connects and a ticket is created with the Default form, which, in our case, is 'General.'...
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Following up on requirement raised by Alfred Marti. Is there any way possible to link Merged and Merged-into ticket in Zendesk Explore reports Like apply and contains search query on comments "This...
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As per Statement on Zendesk portal "When enabled, agents and admins can add and remove other agents to existing tickets as followers. Active followers receive notifications when ticket updates occu...
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Eric Here is how i am measuring it: We send updated_at timestamp in webhook payload for a ticket. Then after request is received in our backend-service, we just write a logic request_received_time...
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Is there a way to block all incoming email channel tickets. We don't even want to create a ticket in Zendesk.
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Hi Zendesk Team , Is there any bug or request feature tracking we can do for this issue ?
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Hello Ahmed Zaid, Thanks for pointing us to Custom object, we have explored them and creating relation between our objects and Zendesk object such as organization and user might be the right appro...
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Hi Eric Nelson Thank you for clarification this help in resolving my requirement.
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Hi Christopher Kennedy, Thank you for the clarification this help me in solving my requirement