Gulzar Shikalgar
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Actividad reciente de Gulzar Shikalgar-
Feature request - Ability to generate data and link Merged and Merged-into ticket
Is there any way possible to link Merged and Merged-into ticket in Zendesk Explore reports Like apply and contains search query on comments "This request was closed and merged into request #1019".
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Ticket created via talk doen't use different ticket form instead of default
RespondidaI have a use cases where i want Talk to use a explicit ticket form called "Talking" instead of Default one. I don't to change my default form, as it might be used by email channel to create a ticke...
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Webhook expected approx execution/delivery time
I have a case where we have a webhook passing details to our backend system via post methods on Create or update ticket via trigger. I have observed that it takes almost on average 2 - 2.5 seconds ...
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Create ticket functionality with drop down values having data relationship
I have a use cases , which I am looking to solve in existing Zendesk functionality. Here is premise for case: We own several commercial warehouses across the country. Each warehouse we can refer t...
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Need Zendesk API solution to fetch changes events such as status on particular ticket we also need to track change timestamp
We want to pull tickets status change history via specifying ticket_id in an API. We have looked at available zendesk apis related to Ticket Audits, etc. These does not meet our requirements. As we...
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Need to solution to track ticket activites if trigger webhook has failed
We are implementing Webhooks via trigger to capture Zendesk ticket data on our backend systems. We are in process of designing a sync up in cases webhook invocation has failed and trigger data is ...