Vlado

Is there an option to reassign some still-active chat conversations? Currently, I can only take some chat tickets after the chat is ended and the chat status is changed to Solved.

Also, please assist me with the Location of visitors. It seems like there is only an option to see the Time zone. In the old interface (before Workspace) I could see the location, I could blocking some visitors, reassign chat inquiries among agents, etc.