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svetlana CHITOROAGA's Avatar

svetlana CHITOROAGA

Incorporación 08 feb 2024

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Última actividad 23 abr 2024

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RESUMEN DE LA ACTIVIDAD

Última actividad de svetlana CHITOROAGA

svetlana CHITOROAGA hizo un comentario,

ComentarioUtilisation des articles de la base de connaissances

Bonjour, 

Une fois les articles créés, peut on les exporter?

 

Ver comentario · Editado 23 abr 2024 · svetlana CHITOROAGA

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svetlana CHITOROAGA creó una publicación,

Publicación Q&A - Talk and text

Hello, I find myself in a complicated situation I have 2 completely separate lines for 2 antities and in no case, the agent, on the other hand the directory of the 2 lines is mixed, we cannot dissociate them, which poses a problem, each line should have its own directory, both for practical reasons and also for confidentiality reasons, is there an option provided for this?

Publicado 08 feb 2024 · svetlana CHITOROAGA

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svetlana CHITOROAGA hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hello, I find myself in a complicated situation due to the fact that the light agent has access to the end user directory, I have 2 completely separate lines and under no circumstances should the light agent have access to customer information that does not concern him , just like for agents, the directory of lines are mixed and this is not practical. we should determine the accesses of the light agent, rather than paying him a subscription as an agent simply for his access. Is there a solution planned for this?

Ver comentario · Publicado 08 feb 2024 · svetlana CHITOROAGA

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