Robert Babos

it'd be good if Zendesk would support bulk attachment redaction natively.

Hi,

Firstly thank you for all the useful info.

I have a question related to this topic. I understood how to set up a X days cool down period to not to send the CSAT out every day.

• But my question is that is there a way that when the CSAT automation in firing to send out the emails somehow to check that the requesters does not repeat? Because, as you can see from the screenshot below I have 896 matching ticket for the CSAT automation, and there are requesters who appear more than once, so I suppose they will receive more than 1 email notification.

I mean imagine that a have several tickets with the same customer, but I don't want to send 5 emails of CSAT to that same customer, instead just 1 email notification. So my question is there any way to "exclude" if there's any duplicate of the requesters?

• And also another thing. There are tickets which does not have reply from the requester, only the public comment sent out by the agent, if there a way to "exclude" those tickets which does not have a response from the end-user? Imagine I send a ticket to a customer, but they never reply back, obviously I don't want to send them a CSAT because that wouldn't make sense.

I hope I could explain myself.

Thanks!

Dane, great! Thank you for all your help! 

Dane, thank you! Allow me one more questions, since we here. When setting up the automation for the CSAT how can I configure in the way that the surveys are sent out only 1 a week? Because no one wants to harass them daily with satisfaction survey, which wouldn't bring back realistic results. Thanks in advance!

Hi, we'd need help with the customer satisfaction rating page.

When a user rates a ticket assistance, whether it was good or bad, there's an "UPDATE" button, when this is clicked a message pops up saying that "Your rating has been saved...etc.." but the window is not closed or it does not redirect to a "Thank you" or similar page or message or redirection or whatever, for the user to know that the survey has come to end and it's been completed successfully. (see example screenshot below)

What I mean is that when a user is asked to rate and it clicks on the link which lands on this Good and Ban support rating page, and after the user has voted and left a comment, click the update button, nothing really happens, just a slightly visible message on the top, and the user can get confused not knowing if this is the end of the survey or is there more? Because the user has not been redirected to a different page to assure the user that he is successfully finished the rating and now he can close the window without problem. (as the majority of the ratings works in other places).

Thanks!