Manuel_LightAgent

how to get time stamp of the first public comment of the a particular ticket group?

Does the Zendesk ticket need to remain open (less than closed) for the Jira update to function? It seems that once the Zendesk ticket is SOLVED, the link from Jira  back to the ticket is broken."

It seems that once the Zendesk ticket is SOLVED, the link from Jira  back to the ticket is broken

Hi,

Does the Zendesk ticket need to remain open (less than closed) for the Jira update to function? It seems that once the Zendesk ticket is SOLVED, the link from Jira  back to the ticket is broken.

Hi @Heather Rommel 

We already synch the following: When we change Jira status "Backlog"  zendesk ticket status will be change to "pending", all status is synching perpectly, the problem is after we set the JIRA status to 'Done" which we set the zendesk ticket status automatically to 'Solved' THEN we revert the JIRA status to ''backlog'" zendesk ticket status will not update automatically to 'pending" 

do we need additional parameters or settings to resolved this? thank you

hi how to fixed stuck status.. when the JIRA tag the ticket as done , unable to synch the zendesk status was unable to synch AUTOMATICALLY.. you need to manualy update zendek ticket status..