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Federico Costa
Incorporación 02 ene 2023
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Última actividad 19 nov 2024
Solution Architect and Pre-Sales on Zenital, Partner Premiere of Zendesk.
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Federico Costa hizo un comentario,
Waiting for this too :)
Ver comentario · Publicado 19 nov 2024 · Federico Costa
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Federico Costa hizo un comentario,
+1, similar use case here
we need to be able to provide annonymus user to select from custom objects also, and we don't want them to log in
Ver comentario · Publicado 05 nov 2024 · Federico Costa
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Federico Costa hizo un comentario,
upvoting this
Ver comentario · Publicado 29 dic 2023 · Federico Costa
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Federico Costa hizo un comentario,
Hello!
I am writing to suggest adding a new condition for relational fields. It would be very beneficial if, in the case of relational fields for Organizations, there was an option to filter so that it only shows individuals belonging to that organization.
Organization / Is /
Or something like that :)
Ver comentario · Publicado 14 nov 2023 · Federico Costa
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Federico Costa hizo un comentario,
+1
Ver comentario · Publicado 20 oct 2023 · Federico Costa
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Federico Costa hizo un comentario,
Hi!
This is the expected behavior because it's designed to maintain the same conversation for the end user. It will only restart before you CLOSE the conversation.
You can modify this setting in Messaging > (select the Web Widget you are using) > Authentication, but this setting doesn't work very well yet...
If you are testing, I recommend doing it in an incognito window. To do this, ensure that the help center is activated. Close the incognito window and open it again every time you wish to start a new conversation.
Ver comentario · Publicado 21 sept 2023 · Federico Costa
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Federico Costa hizo un comentario,
Can i use metadata to assign the email, so i don't need to ask that information to the end user?
Ver comentario · Publicado 08 sept 2023 · Federico Costa
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Federico Costa hizo un comentario,
Todos los tipos de licenciamiento (Team, Growth, Professional y Enterprise) tienen acceso a las funcionalidades de Talk Partner Edition?
Ver comentario · Publicado 01 ago 2023 · Federico Costa
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Federico Costa hizo un comentario,
Hi, thank you for the information.
Is there any plans on getting this fixed?
This wouln't be the expected behaviour when you have already a complete profile with the correct WhatsApp number, since it requires the agent to spend time on doing a manual merge instead of recognizing the existing profile.
Ver comentario · Publicado 01 ago 2023 · Federico Costa
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Federico Costa hizo un comentario,
Upvoted!
Ver comentario · Publicado 26 jun 2023 · Federico Costa
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