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Federico Costa's Avatar

Federico Costa

Incorporación 02 ene 2023

·

Última actividad 19 nov 2024

Solution Architect and Pre-Sales on Zenital, Partner Premiere of Zendesk.

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34

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RESUMEN DE LA ACTIVIDAD

Última actividad de Federico Costa

Federico Costa hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Waiting for this too :) 

Ver comentario · Publicado 19 nov 2024 · Federico Costa

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Federico Costa hizo un comentario,

Comentario de la comunidadZendesk EAP - Custom Objects in Guide and Explore

+1, similar use case here

 

we need to be able to provide annonymus user to select from custom objects also, and we don't want them to log in 

 

Ver comentario · Publicado 05 nov 2024 · Federico Costa

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Federico Costa hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

upvoting this 

Ver comentario · Publicado 29 dic 2023 · Federico Costa

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Federico Costa hizo un comentario,

ComentarioPersonalización de tickets

Hello!

I am writing to suggest adding a new condition for relational fields. It would be very beneficial if, in the case of relational fields for Organizations, there was an option to filter so that it only shows individuals belonging to that organization.

Organization / Is /

Or something like that :)

Ver comentario · Publicado 14 nov 2023 · Federico Costa

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Federico Costa hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

+1

Ver comentario · Publicado 20 oct 2023 · Federico Costa

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Federico Costa hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Hi!

This is the expected behavior because it's designed to maintain the same conversation for the end user. It will only restart before you CLOSE the conversation.

You can modify this setting in Messaging > (select the Web Widget you are using) > Authentication, but this setting doesn't work very well yet...

If you are testing, I recommend doing it in an incognito window. To do this, ensure that the help center is activated. Close the incognito window and open it again every time you wish to start a new conversation.

Ver comentario · Publicado 21 sept 2023 · Federico Costa

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Federico Costa hizo un comentario,

ComentarioWeb Widget documentation

Can i use metadata to assign the email, so i don't need to ask that information to the end user?

Ver comentario · Publicado 08 sept 2023 · Federico Costa

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Federico Costa hizo un comentario,

ComentarioAspectos básicos de Talk

Todos los tipos de licenciamiento (Team, Growth, Professional y Enterprise) tienen acceso a las funcionalidades de Talk Partner Edition?

Ver comentario · Publicado 01 ago 2023 · Federico Costa

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Federico Costa hizo un comentario,

ComentarioCómo administrar los canales de mensajería por redes sociales

Hi, thank you for the information.

Is there any plans on getting this fixed?

This wouln't be the expected behaviour when you have already a complete profile with the correct WhatsApp number, since it requires the agent to spend time on doing a manual merge instead of recognizing the existing profile.

Ver comentario · Publicado 01 ago 2023 · Federico Costa

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Federico Costa hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Upvoted!

Ver comentario · Publicado 26 jun 2023 · Federico Costa

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