Daniel Paublini
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Última actividad de Daniel Paublini-
Daniel Paublini hizo un comentario,
Hi, we have created a trigger an automated-response email and it's working fine. It is possible to add a condition that sets the trigger after a given amount of time. For example, we want the auto-...
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Daniel Paublini creó una publicación,
Creating a custom report for On Hold tickets
Hi, I'm looking for a way to create a report that shows how long tickets are "on hold" and how long it takes to respond to a ticket minus the hold period, for each agent and for the whole team. Any...