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Patrick Heck
Incorporación 14 feb 2023
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Última actividad 20 sept 2023
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Última actividad de Patrick Heck
Patrick Heck hizo un comentario,
Hi David, we also use Zendesk to provide support for users off different Shopify storefronts. So this feature would be very valuable for us.
Best
Patrick
Ver comentario · Publicado 20 sept 2023 · Patrick Heck
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Patrick Heck creó una publicación,
We are using Light Agents so involve external partners when we need help on a specific ticket. This is useful because we can also limit their rights, so they can only see the tickets they are supposed to see. However, they can always see our full list of customers, which is a problem for us. So I am suggesting to introduce a feature, that allows limiting the viewing permissions for Light Agents and make only customers' data visible, if they cooperate on a ticket of this very person.
Patrick
Publicado 14 feb 2023 · Patrick Heck
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