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Bradley Lowes
Incorporación 16 feb 2023
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Última actividad 27 jul 2023
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Última actividad de Bradley Lowes
Bradley Lowes hizo un comentario,
Hi,
I am wondering if this is a simple copy and paste job to make customers open the link on a separate tab? Tipene Hughes
https://support.zendesk.com/hc/en-us/articles/4408881724314/comments/4649148399770
I don't have the coding or technical knowledge, although my team leader would prefer this functionality. please can you advise.
Many Thanks,
Brad
Ver comentario · Publicado 27 jul 2023 · Bradley Lowes
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Bradley Lowes hizo un comentario,
Hi Tipene,
Thanks for the update and guidance. However, I have tried to experiment with getting this set up and have had no luck.
I would greatly appreciate further assistance on how to set this up.
Thanks,
Brad
Ver comentario · Publicado 09 may 2023 · Bradley Lowes
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Bradley Lowes creó una publicación,
Does anyone know how I can set up an email notification for when an article is down voted from our Guide help center? Not sure if this would be in the form of a trigger or automation? I have tried to play around with both settings and can not find anything.
Publicado 26 abr 2023 · Bradley Lowes
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Bradley Lowes hizo un comentario,
Hi everyone
Does anyone know how I can create a trigger to email notify me when an article is down voted and when an article suggested by Answer Bot is marked not helpful?
Thank You
Ver comentario · Publicado 20 abr 2023 · Bradley Lowes
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Bradley Lowes hizo un comentario,
Hi all,
I am looking to diagnose at what point does the answer bot transfer to an agent when an article is suggested?
Ver comentario · Publicado 19 abr 2023 · Bradley Lowes
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Bradley Lowes hizo un comentario,
Mary O'Neill Thank you for the update
Ver comentario · Publicado 31 mar 2023 · Bradley Lowes
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Bradley Lowes hizo un comentario,
5 Years since this post was created and we still do not have this functionality native to Zendesk. This lack of attention to something as important as GDPR is incredibly disappointing. Please provide us all with a roadmap. These features are considerably more important than what I currently see on the roadmap.
Ver comentario · Publicado 29 mar 2023 · Bradley Lowes
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Bradley Lowes hizo un comentario,
Any Updates on Zendesk creating native apps to cleanse users and organizations? The manual import and export of the data is incredibly tedious and time consuming. I realize there are third party solutions, however, our business does not have the budget and are conscious of system security...
Ver comentario · Publicado 29 mar 2023 · Bradley Lowes
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Bradley Lowes creó una publicación,
Our team has limited availability over lunch time hours so we would like to enable the callback function based on our lunch period to negate missed and abandoned calls.
Please advise the best approach
Many Thanks
Brad Lowes
Publicado 29 mar 2023 · Bradley Lowes
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Bradley Lowes hizo un comentario,
Hi all,
Is there a way to bypass IVR for certain numbers? Some customers call our reception instead of our product support team and when they are transferred they have to be qualified once again. Please can someone advise?
Thanks
Ver comentario · Publicado 22 mar 2023 · Bradley Lowes
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