Bradley Lowes
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Actividad reciente de Bradley Lowes-
Hi, I am wondering if this is a simple copy and paste job to make customers open the link on a separate tab? Tipene Hughes https://support.zendesk.com/hc/en-us/articles/4408881724314/comments/4649...
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Hi Tipene, Thanks for the update and guidance. However, I have tried to experiment with getting this set up and have had no luck. I would greatly appreciate further assistance on how to set this ...
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Hi everyone Does anyone know how I can create a trigger to email notify me when an article is down voted and when an article suggested by Answer Bot is marked not helpful? Thank You
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Hi all, I am looking to diagnose at what point does the answer bot transfer to an agent when an article is suggested?
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Mary O'Neill Thank you for the update
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5 Years since this post was created and we still do not have this functionality native to Zendesk. This lack of attention to something as important as GDPR is incredibly disappointing. Please provi...
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Any Updates on Zendesk creating native apps to cleanse users and organizations? The manual import and export of the data is incredibly tedious and time consuming. I realize there are third party so...
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Hi all, Is there a way to bypass IVR for certain numbers? Some customers call our reception instead of our product support team and when they are transferred they have to be qualified once again. ...
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Christine, thank you for your reply! Does this created a missed call ticket if our agents are away?
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Our team received a call over the weekend and it was sent to voicemail because it is outside our business hours. This process created a missed call ticket. Can anyone advise on how to fix this error?