Bradley Lowes

1. Comunidad
2. Zendesk Suite Q&A

Does anyone know how I can set up an email notification for when an article is down voted from our Guide help center? Not sure if this would be in the form of a trigger or automation? I have tried ...

• Bradley Lowes
• Creación 26 de abril de 2023 13:44
• 4 seguidores
• 3 comentarios
• 1 voto

1. Comunidad
2. Feedback - Voice (Talk)

Our team has limited availability over lunch time hours so we would like to enable the callback function based on our lunch period to negate missed and abandoned calls.  Please advise the best appr...

• Bradley Lowes
• Creación 29 de marzo de 2023 12:51
• 4 seguidores
• 1 comentario
• 1 voto

1. Comunidad
2. Feedback - Voice (Talk)

Is there a way to set up IVR to collect the customer information prior to being connected with an agent? This would reduce the time our agents use to organize forms etc. We also receive many enquir...

• Bradley Lowes
• Creación 1 de marzo de 2023 11:57
• 2 seguidores
• 1 comentario
• 1 voto