Abdulwahab wahab

Hello, we've implemented the Zendesk Messaging SDK for integrating proactive messaging into our app. However, despite meeting all conditions, proactive messages do not appear. Could someone assist in identifying and resolving this issue? The SDK version we're using is as follows:

implementation "zendesk.messaging:messaging-android:2.17.0"

Hello @Dane, originally, we incorporated the Zendesk messaging SDK into our application for live customer support. Currently, there is a need to transmit specific custom data, such as the user's city, to Zendesk chat. Fortunately, we identified the Zendesk metadata feature in the SDK and attempted to send the city as a TAG within the conversation using the following code

Zendesk.instance.messaging.setConversationTags(list);

However, in existing chat conversations, the city tag does not appear in the conversation agent panel. Conversely, when initiating a new conversation with the user, the city tag is displayed in the conversation agent panel.

Hi thanks for this feature but I faced a problem in displaying tags in existance conversation if the conversation is new then tags and custom field is show but on existence conversation tags and custom fields not show

Hi Christopher Kennedy Hope you doing great any update on this issue ?

Thanks Christopher Kennedy i am waiting to deep dive further to solve this issue regards

Thanks  @Christopher for reply ,I did not face this crash when i remove R8 code optimization in latest version but as soon as i enable R8 sdk crash on initialization i check with old version 2.6 working fine on old version but i want to use latest version of this library 

Hi Zendesk team , I successfully integrate Zendesk live messaging in our android app it work well on debug mode but on release proguard mode sdk crash on Zendesk initialization I attach error snipped below

I am using Zendesk messaging latest release library

zendesk.messaging:messaging-android:2.8.0

 i am usign  these in my proguard file 

-keepnames class zendesk.messaging.** { *; }
-keep public class zendesk.messaging.** { *; }
-keep public class zendesk.android.** { *; }
-keep public class zendesk.android.** { *; }
-keep public class zendesk.android.messaging** { *; }
-keep public class zendesk.android.events.internal** { *; }

Please help me to fix this crash on release proguard mode thanks