Jason Walker

1. Support
2. ...
3. Channels
4. Using Web Widget to embed customer service in your website

@Aaron & @ Erica We are about to implement the widget. Do you have any updates on the following? SSO support in widget Remove ZD logo Add a separate subject / description field Reporting on sear...

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• Jason Walker
• Creación 26 de julio de 2016 18:42
• 0 votos

1. Support
2. ...
3. Users, groups, and organizations
4. Understanding and setting light agent permissions (Collaboration add-on)

The ZD pricing is very frustrating. We need to have 3 people (in sales, product and management) from within our ORG CC'ed on all tickets. We currently have 5 paid Pro agents @ $59 per month. The ...

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• Jason Walker
• Editado 3 de diciembre de 2015 00:12
• 13 votos

1. Comunidad
2. Feedback on Guide
3. Sub-section in Knowledge Base

More flexibility please! 

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• Jason Walker
• Creación 10 de abril de 2015 22:38
• 2 votos

1. Comunidad
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

+1 At least provide some workaround. I have thought of many ways to do this but none are desirable.  Used Zapier to post to a Yammer group. That would then post to the Yammer group for all inboun...

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• Jason Walker
• Creación 21 de mayo de 2014 17:51
• 0 votos

1. Comunidad
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

+1 Really need a way to auto CC team members on new tickets! 

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• Jason Walker
• Creación 24 de febrero de 2014 21:28
• 0 votos