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Vaibhav Shetty
Incorporación 27 abr 2023
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Última actividad 28 may 2024
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Última actividad de Vaibhav Shetty
Vaibhav Shetty hizo un comentario,
Hi is there any way we can block the ticket creation in Zendesk using Keywords can you please add this functionality
Ver comentario · Editado 28 may 2024 · Vaibhav Shetty
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Vaibhav Shetty hizo un comentario,
Hi Tony thank you for the reply can you please help us creating a formula for calculating how many business days it took to solve the ticket after it got created
we are new to creating custom attributes and metrics because of that we are stuck in this case can you please help us
Ver comentario · Publicado 24 may 2024 · Vaibhav Shetty
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Vaibhav Shetty hizo un comentario,
is there a way to calculate how long it took to solve the ticket after it got created, we have created a custom attribute to calculate the days, but we want to exclude the Saturday and Sunday from the calculated days can someone help me on the below formula
DATE_DIFF([Ticket solved - Date],[Ticket created - Date],"nb_of_days"). please anyone help me on this
Ver comentario · Publicado 22 may 2024 · Vaibhav Shetty
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Vaibhav Shetty hizo un comentario,
is there a way to calculate how long it took to solve the ticket after it got created, we have created a custom attribute to calculate the days, but we want to exclude the Saturday and Sunday from the calculated days can someone help me on the below formula
DATE_DIFF([Ticket solved - Date],[Ticket created - Date],"nb_of_days"). please anyone help me on this
Ver comentario · Editado 22 may 2024 · Vaibhav Shetty
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