Matthew Metros
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Última actividad de Matthew Metros-
Matthew Metros creó una publicación,
Dynamic report that display Trailing 3 Months Month over Month Tickets Completed
I would like to create a tickets solved report that shows the following: Created Date Tickets Solved Tickets Solved (T3M) 2022-04 4000 3,0000 2022-03 3500 ...
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Matthew Metros creó una publicación,
Measure the number of tickets requiring agents attention
In our org we view tickets in the new status and open status as "Active Volume" and we want to view this data on an hourly basis in reporting. For example, if a ticket moved to the status of "Ope...
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Matthew Metros creó una publicación,
Agent Staffing Model for Email Tickets
I am trying to understand how many agents we need for a given day given current volumes, service level, and average handling time. The basic formula for monitoring the number of agents needed is be...
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Matthew Metros creó una publicación,
Explore - Custom Text Field returning NULL in Standard Calculated Attribute
I am seeing that my standard calculated attributes are showing up as null. Zendesk support said this to me: "At this time, unfortunately what you are experiencing is expected." Below is the for...
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Matthew Metros hizo un comentario,
I am experiencing this too!
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Matthew Metros creó una publicación,
Report - Tickets with customer response and no response back for 2 Days or More
I am trying to create a report that checks to see if it's been 2 or more days since the customer has heard back from us. This is a report I want to put in our dashboard by agent.