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Justin Carpenter's Avatar

Justin Carpenter

Incorporación 24 may 2023

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Última actividad 30 may 2023

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Última actividad de Justin Carpenter

Justin Carpenter hizo un comentario,

ComentarioMeasuring success

Arianne Batiles Thanks for the confirmation.  Is there anything that allows us to apply standard SLAs to a ticket that an agent submits then? 

Ver comentario · Publicado 30 may 2023 · Justin Carpenter

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Justin Carpenter hizo un comentario,

ComentarioMeasuring success

So, it appears that this still does not solve setting traditional SLAs (First response, second response, etc) for agents that submit their own tickets, correct?  We use Zendesk for Customer Support (external) and IT Helpdesk (Internal).  Currently, there is no way to apply our standard SLAs to users that submit IT helpdesk tickets is they are an agent in the same instance.

These group SLAs do not solve for that, correct?

Ver comentario · Publicado 24 may 2023 · Justin Carpenter

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