Avatar

Marylou Scott-Smith

Customer Experience Manager at Rebel

  • Actividad total
    71
  • Última actividad
  • Miembro desde
  • Siguiendo
    0 usuarios
  • Lo siguen
    0 usuarios
  • Votos
    23
  • Suscripciones
    28

Resumen de la actividad

Última actividad de Marylou Scott-Smith
  • Avatar

    Marylou Scott-Smith hizo un comentario,

    Hi Andrew, there used to be the ability to follow the steps in this post:  https://support.zendesk.com/hc/en-us/community/posts/208054417-Agent-Signatures By uploading the graphic to Assets, then c...

  • Avatar

    Marylou Scott-Smith hizo un comentario,

    That has changed now - the links are no longer provided.  I just uploaded a new graphic but I do not have a link anymore to copy into the agent signature.  Looks like Zendesk has removed that capab...

  • Avatar

    Marylou Scott-Smith hizo un comentario,

    Thanks, Ramin.  I have been hearing about improvements coming to Insights for improved data reporting on all channels, but that has been for almost a year now.  Any idea when these changes are goin...

  • Avatar

    Marylou Scott-Smith creó una publicación,

    Limits to Chat Analytics

    Respondida

    Limits to Chat Analytics – Zendesk Support Why can I only pull chat analytics for the past 90 days?  Would like to be able to pull team and agent-level performance numbers ...

  • Avatar

    Marylou Scott-Smith hizo un comentario,

    There were no active visitors but I still did not see a simulate visitor option.  Maybe I am looking int he wrong place?

  • Avatar

    Marylou Scott-Smith hizo un comentario,

    Thanks, Jennifer.  That is exactly what I was looking for!  

  • Avatar

    Marylou Scott-Smith hizo un comentario,

    How do you duplicate the Community Moderator badge?  I would like to be able to identify our moderators on the community pages.

  • Avatar

    Marylou Scott-Smith hizo un comentario,

    Hi Caroline,  I wasn't sure if callbacks or voicemails showed as abandons so I am glad to hear they do not.  We get a fairly significant number of drops up to the first 15 seconds of a call - eithe...

  • Avatar

    Marylou Scott-Smith creó una publicación,

    Filter out abandoned calls

    Respondida

    https://www.talkdesk.com/blog/short-abandoned-calls-filter   Removing callbacks from the abandon rate would also be helpful.  

  • Avatar

    Marylou Scott-Smith hizo un comentario,

    Hi Nicole,  We have several different brands and have different voice greetings for each of them.  I would like to continue with the voice greetings and simply change the music that plays while the...