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Jason Thees's Avatar

Jason Thees

Incorporación 30 may 2023

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Última actividad 08 nov 2024

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RESUMEN DE LA ACTIVIDAD

Última actividad de Jason Thees

Jason Thees hizo un comentario,

ComentarioCall routing, greetings, IVR, and recordings

Anyone find an actual solution for this? We're experiencing something similar now. Support is looking into it, but if there's a fix I can do, I'd love to resolve this.

Ver comentario · Publicado 08 nov 2024 · Jason Thees

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Jason Thees hizo un comentario,

ComentarioTicket basics

Yes, please. Give us something to look at before we make changes, to get a feel for this.

Ver comentario · Publicado 09 ene 2024 · Jason Thees

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Jason Thees hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Adding another voice to this. Seems like a very basic functionality that should be easy to implement, exists in almost every chatbot I've seen, and has been requested for years. We really need this, Zendesk.

Ver comentario · Publicado 30 nov 2023 · Jason Thees

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Jason Thees creó una publicación,

Publicación Feedback - Chat and Messaging (Chat)

Character Counter option

Feature Request Summary: 

It would be helpful to have a character counter display near the chat box. Perhaps something like:


Description/Use Cases: 

Our use case is to provide legal information to folks who may not have the resources to find them. One of our methods is via SMS/MMS, and Twillo has a hard cap of 1600 characters. (https://www.twilio.com/docs/api/errors/21617) Since we provide legal info, I'm sure you can imagine how that can get lengthy. Ideally, there would also be a mechanism associated with this that would parse out replies into 1600 characters or smaller messages that could be sent in succession. 

Business impact of limitation or missing feature:

This is critical for our foundation. As we ramp up the Helpdesk, we're going to see more and more texts come in, and it's going to be cumbersome for our Agents to have to use a third party tool to parse their answers down to bitesize blocks.

Other necessary information or resources:

https://kiosk.indianalegalhelpdesk.org 

Publicado 30 may 2023 · Jason Thees

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