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Zachary Drake's Avatar

Zachary Drake

Incorporación 02 feb 2023

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Última actividad 20 mar 2024

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Última actividad de Zachary Drake

Zachary Drake hizo un comentario,

ComentarioDeveloper updates

I just got an email notification that our Zendesk is using the offset-based pagination and might be affected. Is there some way I can get more information about where we might be using this? Much of our Zendesk implementation was done before I started working for my current employer, so I don't know off the top of my head where we might be using this. Is there a way to learn which API or component we are using triggered this email warning? 

Ver comentario · Publicado 18 mar 2024 · Zachary Drake

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Zachary Drake hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

We're having the same issue:

I'll file a ticket. 

Ver comentario · Publicado 06 mar 2024 · Zachary Drake

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Zachary Drake hizo un comentario,

ComentarioTicket automation and collaboration

I'd like to make a macro that adds both a private comment for internal use, and a public comment that is sent to the requester. For example, I'd like one Macro "XYZ issue" to add the following comments to the ticket:

Public:
"We are sorry you are having trouble with XYZ. We are working on fixing it for you."

Private:

"To fix the customer problem with  XYZ, go to our internal documentation and follow the XYZ debugging procedure. Make sure not to expose sensitive issue ABC to the customer."

Is this possible? 

Ver comentario · Publicado 02 feb 2023 · Zachary Drake

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