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Tricia Duffin
Incorporación 28 dic 2023
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Última actividad 28 dic 2023
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Tricia Duffin hizo un comentario,
I am up voting this feature as well! Please add this functionality natively!
Ver comentario · Publicado 28 dic 2023 · Tricia Duffin
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Tricia Duffin hizo un comentario,
Hello,
I would also like to see this functionality for my email tickets. We have many customers who reply to previous threads with multiple questions, and we are trying to monitor the complexity and timing of these tickets separately. As well as other functionality such as release issues, etc.
Is there a way to "create a new ticket" with one thread of the email that will not notify the customer you are separating their email into a new ticket thread?
Ver comentario · Publicado 28 dic 2023 · Tricia Duffin
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