Tobias Brolykke

Post Title: 

Customize the Incidents view

Feature Request Summary: 

When entering a Problem, then opening the related Incidents, I want to be able to filter/sort and customize this view.

Description/Use Cases: 

When our Product once in a while have a Problem (and sometimes multiple), and we see a lot of reports, we would like to collect them all and be able to mass reply to them.

Business impact of limitation or missing feature:

This is huge. We usually have at least one (not uncommon to have 5) "open" Problems at a time.

Other necessary information or resources:

I'd like to "one-up" this one. It would be excellent for chats that keep coming in to maintain first-response SLAs