Matthias Stütz

Is Zendesk working on this?

We need this feature too to minimize the time the agents need to search information.

This is not some really work intensive feature and i dont understand why - for the prices Zendesk is charging - the Feedback and the realisation for feature requests is like this.

What Zendesk is delivering here for the price they charge is unacceptable.

 

Next year we will reevalutate if the 4 figure amount we are paying to zendesk each month is justified in regards to the features offered. 

 

And to be honest at the moment things are not looking good for Zendesk.