Avatar

Chris Stock

  • Actividad total 213
  • Última actividad
  • Miembro desde
  • Siguiendo 0 usuarios
  • Lo siguen 0 usuarios
  • Votos 61
  • Suscripciones 79

Resumen de la actividad

Última actividad de Chris Stock
  • Avatar

    Chris Stock hizo un comentario,

    Hi Abhishek Dhivar, in Explore you should add your 'Ticket Channel' to Rows. By default it will show you a row selector, but can hold shift to select all the rows - and then you can actually hide t...

  • Avatar

    Chris Stock hizo un comentario,

    Hi Rachel M, if you're not using the baked in Zendesk behaviour then you'll have to do some of the heavy lifting yourself. In terms of your first point you should be able to use the same css classe...

  • Avatar

    Chris Stock hizo un comentario,

    It sounds like you would need to build a completely custom search engine. Would the external links be the same each time, or would they vary depending on the search term? Where would the links come...

  • Avatar

    Chris Stock hizo un comentario,

    I like this idea! A quick search on CodePen produced this - https://codepen.io/zeinab92/pen/xwWGWM. There might be something you can reuse here.

  • Avatar

    Chris Stock hizo un comentario,

    Hi Jessica, in my example the COUNT(Tickets) and COUNT(Solved Tickets) are the same, which is why the comparison works. You can use Result path calculation with just a single metric, but then you'l...

  • Avatar

    Chris Stock hizo un comentario,

    Hi Jessica Strozyk, in Explore you can achieve the same thing using a 'Result path calculation'. Using a Zendesk Support: Tickets dataset: * Add COUNT(Tickets) and COUNT(Solved tickets) to your Met...

  • Avatar

    Chris Stock hizo un comentario,

    In that case, I think it's likely an issue with how you have the web widget configured. Is the web widget on the same site, or a different site?

  • Avatar

    Chris Stock hizo un comentario,

    So, if you click on the 'Help Center' link in top-right that takes you to a home page for your site - where I'm assuming there is some kind of search functionality? Like on this page: https://suppo...

  • Avatar

    Chris Stock hizo un comentario,

    Is it just the web widget where you're seeing this behaviour? If you use the search box on the homepage, for example, do you see the same results (or lack of results)?

  • Avatar

    Chris Stock hizo un comentario,

    Hi Kayla, this article goes into some detail about Search and the significance of the different article features (e.g. lables, title, body etc.): https://support.zendesk.com/hc/en-us/articles/21131...