Reed David

We also expected to use macros to set text fields, and were surprised this wasn't possible. Disappointed that this isn't even on the roadmap. Seems like an odd limitation? 

Just ran into this limitation. Why can't we use multi-select lists on User records? Please prioritize this, I was surprised to learn this isn't possible and it's a real gap for us. 

CJ Johnson thank you for describing this limitation in detail – I ran into the same problem. 

Zendesk, I know there are always competing priorities, but I'm really surprised this limitation hasn't been addressed. Setting independent time filters for created vs. resolved tickets is table stakes for any support reporting. This issue applies to custom reports and dashboards as well – there is no way to solve it, even by building our own custom reports, as confirmed by your support team. 

Please combine all of the similar feedback (I've found other threads here too) and get this prioritized. I am truly surprised that I can't answer these basic questions about our support tickets. 

We just ran into this limitation too. This seems like a basic requirement for time filters, I'm really surprised this isn't possible.