Búsquedas recientes


No hay búsquedas recientes

Stephen Whyte's Avatar

Stephen Whyte

Incorporación 20 mar 2023

·

Última actividad 15 oct 2024

Seguimientos

0

Seguidores

0

Actividad total

131

Votos

44

Suscripciones

44

RESUMEN DE LA ACTIVIDAD

Última actividad de Stephen Whyte

Stephen Whyte hizo un comentario,

ComentarioExtending Zendesk

Beatrice Bettini I'm struggling with the same issue. We recently migrated from Google Workspace to O365 and all of our documents have been converted and saved to Sharepoint. Now I'm trying to figure out how to integrate them into Zendesk.

 

If you've figured out a workaround I would very much appreciate some pointers.

Ver comentario · Publicado 03 sept 2024 · Stephen Whyte

0

Seguidores

0

Votos

0

Comentarios


Stephen Whyte hizo un comentario,

ComentarioWorkflow best practices and recipes

I get a queue couldn't be saved error when creating the primary queue. Is there something I need to change in my OCR configuration? 

Ver comentario · Publicado 19 ago 2024 · Stephen Whyte

0

Seguidores

0

Votos

0

Comentarios


Stephen Whyte hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

The request has been submitted via the product feedback template. Please go ahead and close this ticket.

Ver comentario · Publicado 16 jul 2024 · Stephen Whyte

0

Seguidores

0

Votos

0

Comentarios


Stephen Whyte hizo un comentario,

ComentarioService Level Agreements (SLA), macros, and CSAT

Thanks Francis, I forgot I already created a ticket for this issue earlier.

Ver comentario · Publicado 10 jul 2024 · Stephen Whyte

0

Seguidores

0

Votos

0

Comentarios


Stephen Whyte hizo un comentario,

ComentarioService Level Agreements (SLA), macros, and CSAT

Does a trigger have to be created to send a CSAT survey or can we just use automations?

Ver comentario · Publicado 10 jul 2024 · Stephen Whyte

0

Seguidores

0

Votos

0

Comentarios


Stephen Whyte hizo un comentario,

ComentarioHow to get help with phone call problems in Talk

We have checked all network settings on our end and have found no issues. There seems to be a timeout that happens during calls resulting in loss of connection with callers, specifically our agents cannot hear the clients. How can we get this request escalated to help identify the issue?

Ver comentario · Publicado 02 jul 2024 · Stephen Whyte

0

Seguidores

0

Votos

0

Comentarios


Stephen Whyte hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

Understanding missed and declined calls is crucial for inbound contact centers. Having this information readily available on the dashboard is extremely beneficial for immediate coaching and technical issue analysis.

Ver comentario · Publicado 13 jun 2024 · Stephen Whyte

0

Seguidores

1

Voto

0

Comentarios


Stephen Whyte hizo un comentario,

ComentarioWorkflow best practices and recipes

Thanks Paolo , have a few tickets that are approaching first bump status. I'll keep an eye on those to see if the automation fires.

Ver comentario · Publicado 24 abr 2024 · Stephen Whyte

0

Seguidores

0

Votos

0

Comentarios


Stephen Whyte hizo un comentario,

ComentarioWorkflow best practices and recipes

Not sure if anyone is watching this thread, but I could use some assistance with this process. The initial setup was successful, but since then I haven't seen any updates to pending tickets via this automation.

 

No changes have been made, so I'm confused as to why I never see any matching tickets.

 

Ver comentario · Publicado 23 abr 2024 · Stephen Whyte

0

Seguidores

0

Votos

0

Comentarios


Stephen Whyte hizo un comentario,

ComentarioSetting up workforce management (WFM add-on)

We are experiencing issues with the extension. Just recently, as of Friday 4/12, agents are either unable to login, th extension repeatedly ends their login session or in my case, I appear to be logged in  but there is no tracking activity being captured. Please see screenshots. Has there been an update or settings change I'm not aware of? Please respond as soon as possible. Tracking agent time outside of Zendesk is key to the use of the Tymeshift application.

 

Ver comentario · Publicado 16 abr 2024 · Stephen Whyte

0

Seguidores

1

Voto

0

Comentarios