Búsquedas recientes
No hay búsquedas recientes

Cristina Mercado
Incorporación 06 may 2024
·
Última actividad 08 ene 2025
Seguimientos
0
Seguidores
0
Actividad total
13
Votos
5
Suscripciones
6
RESUMEN DE LA ACTIVIDAD
INSIGNIAS
ARTÍCULOS
PUBLICACIONES
COMENTARIOS DE LA COMUNIDAD
COMENTARIOS DE ARTÍCULOS
RESUMEN DE LA ACTIVIDAD
Última actividad de Cristina Mercado
Cristina Mercado hizo un comentario,
Checking how's the roadmap for sorting and filtering. Happy 2025!
Ver comentario · Publicado 08 ene 2025 · Cristina Mercado
0
Seguidores
1
Voto
0
Comentarios
Cristina Mercado hizo un comentario,
Follow up on this inquiry
Hello! We have the next reply time start setting, "When any end user replies to a ticket and that reply is added as an internal note", enabled.

However, we have noticed that third-party internal note responses where the response is flagged because the end-user was not “part of this conversation” are not setting a next reply time.
Is this an expected behavior? Is there anything we can do to change this?- We want all external end-user internal notes to set a target regardless of whether they were originally part of the conversation
Ver comentario · Publicado 06 dic 2024 · Cristina Mercado
0
Seguidores
0
Votos
0
Comentarios