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Renu Sharma's Avatar

Renu Sharma

Incorporación 21 jun 2023

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Última actividad 22 sept 2024

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Última actividad de Renu Sharma

Renu Sharma hizo un comentario,

ComentarioCustomer management and profiles

Hello Zendesk Team,

 

This Article doesn't cover the limitation when we migate the agents via API. Recently we were testing agent migration via API and identified that if an agent email is verified on source and migrate the agents on target via API then the emails are also verified on target. Due to this the Activation link for agents was not sent.

 

This is really important to highlight in the article.

 

We had to work on API script to send the activation email via API as manually sending the  Activation email option was greyed out for us. 

Ver comentario · Editado 28 ago 2024 · Renu Sharma

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Renu Sharma creó una publicación,

Publicación Feedback - Chat and Messaging (Chat)

User experience of using Zendesk chat shortcuts are very bad, Agents have to search the shortcuts by their name. Its not possible for agents to remember all shortcuts by name. Can you suggest any alternative.

Publicado 24 jun 2024 · Renu Sharma

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Renu Sharma hizo un comentario,

Comentario de la comunidad Q&A - AI and automation

We can collect the information like name email & msg description and use the api option wothin bot to create a ticket.

Ver comentario · Publicado 13 jul 2023 · Renu Sharma

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Renu Sharma hizo un comentario,

ComentarioZendesk messaging

Gary Beichler can you please explain how do we define MAU and what kind of notifications are counted under 1000 outboud notification.

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Ver comentario · Publicado 21 jun 2023 · Renu Sharma

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