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Nike Patterson
Incorporación 23 oct 2023
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Última actividad 08 ene 2024
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22
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11
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Última actividad de Nike Patterson
Nike Patterson hizo un comentario,
Hi,
My support agents use the Out of Office app and we would like to know if it's possible to assign Pending tickets to them when they are OOO (since Pending tickets are awaiting a reply and don't need to be worked). This would prevent ticket queues from getting overloaded when agents cover for their OOO colleagues. Also, the covering agents don't have to remember to move the tickets back over when the OOO agent is back in the office.
Ver comentario · Publicado 08 ene 2024 · Nike Patterson
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Nike Patterson hizo un comentario,
Some agents (not light agents) can see the Organizations view and some can't. Why do you think this is?
Ver comentario · Publicado 08 nov 2023 · Nike Patterson
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