Surabhi

Hey Tipene,

I just want to inform you that I have raised one more ticket . No one is replying on attached ticket that bug is also improtant for me. Please let me know if you can also help me with this ticket.

Thanks

Thanks Tipene! Looking forward to hearing from you

I want to create a zendesk support app. And want to use help center api's. I want to create knowledge base app. I have read the documentation https://developer.zendesk.com/api-reference/help_center/help-center-api/introduction/ but till now can not understand how can I start with this. If anybody have already created this type of app please let me know. 

it will very helpful for me!!

thanks

Greetings!

I have a support Ticket editor app. It closes the app whenever user clicks outside the app. I want to override this default feature. I just want to not close the app whenever user click outside the app.

Please see attached video that will help to explain my issue

https://www.loom.com/share/2391442b0c92466780b9c109143a9f4b

Thanks

• The test ticket ID per the screenshots shared previously?

https://d3v-creativebuffer.zendesk.com/agent/tickets/29

• Other sample tickets that exhibit the same behaviour as well.

https://d3v-creativebuffer.zendesk.com/agent/tickets/51

Hey Tipene & Nhia,

Thanks for the response!

So sorry for inconvience as I was not avialble. I am facing same issue till now. I have  enable account assumption for 1 week. Now what I have to do?

Thanks again!

Greetings!!

I have a ticket which have two messages, but ticket.conversation method is returning me second message as blank message. This is happening with all the tickets which have message from zendesk itself. Attaching a screenshot, please let me know how can I tackle this:

If you have any furture question or doubt , just let me know

Thank you, Tipene Hughes  and Anton, for your response.

I'd like to provide further details about my issue:

My Zendesk support app is currently live on the marketplace. I want to receive an email notification whenever any Zendesk user installs my app. Additionally, I would like to keep a record of users who have installed the app.

Based on your response, it seems that achieving this functionality directly within Zendesk may not be possible. So, I'm looking for alternative methods to get a list of users who have installed the app or to implement a functionality that triggers an action whenever a user installs the app.

Regarding the role of the requirements.txt file, as per my research I found that this can hit my own api whenever user installed the app. Please provide any clarity on this.

{  "targets": {    "an_email_target": {      "title": "An example email target",      "type": "email_target",      "email": "foo@bar.com",      "subject": "Hello, from this target!"    }  },  "webhooks": {    "an_example_webhook": {      "authentication": {        "add_position": "header",        "data": {          "password": "hello_123",          "username": "john_smith"        },        "type": "basic_auth"      },      "endpoint": "https://example.com/status/200",      "http_method": "GET",      "name": "An example webhook",      "request_format": "json",      "status": "active",      "subscriptions": ["conditional_ticket_events"],      "signing_secret": {        "algorithm": "SHA256",        "secret": "abcdefghijklmnopqrstuvwxyz"      }    }  },  "ticket_fields": {    "support_description": {      "type": "text",      "title": "Support description"    },    "number_of_issues": {      "type": "integer",      "title": "Number of issues"    }  }}

I hope this clarifies my requirements.

Thank you in advance for any further assistance you can provide.

As a developer I need to know that wheather user has installed support app. So is there any event or trigger through which I get to know that user has install app. So based on that event or tigger I will perform specific task.