Mark Seymour

Hi Zendesk,

It's now March 2023. Can we please have an update on this feature?

We would like to not only remove old tickets but have the side effect of freeing up space. There are two features that Zendesk have said are under consideration but after 1-2 years of considering have yet to come to fruition:

* Ability to view disk usage
* Automation to delete tickets

Manually deleting tickets to not an option because of volume.

Not having the ability to delete tickets by automation will end up costing us extra money to house unwanted tickets. If it comes to that, then we'll be going to market for another product.

Thanks,

Mark