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Manuel Moreira's Avatar

Manuel Moreira

Incorporación 11 abr 2023

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Última actividad 08 may 2023

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RESUMEN DE LA ACTIVIDAD

Última actividad de Manuel Moreira

Manuel Moreira hizo un comentario,

Comentario de la comunidad Q&A - Help center and community

Dainne Kiara Lucena-Laxamana Are you saying that we should create a new category and copy paste the most viewed articles there?

Ver comentario · Publicado 27 abr 2023 · Manuel Moreira

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Manuel Moreira hizo un comentario,

Comentario de la comunidad Developer - Zendesk SDKs

Anastasiia Kalugina check if you are sending the token with quotation marks.it should not be sent with quotes

Ver comentario · Publicado 27 abr 2023 · Manuel Moreira

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Manuel Moreira hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Shaun Luong The only problem with that solution is that the user does not recognize that there is a new conversation going. My chatbot restarts but doesn't send the greeting message, so the user thinks it is still talking to the agent and then the chatbot replies. I think there is really no point in having authenticated users if it's gonna make their experience worse. I think I'm just gonna ask for the name and e-mail every time a user starts a new chat. Regarding if the team can check the history of a client (Kassandra Major) , you can also change the "Recently solved tickets" to show the closed tickets to. Just go to Admin Center > Workspaces > Views > Recently solved tickets.

Ver comentario · Editado 26 abr 2023 · Manuel Moreira

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Manuel Moreira hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

I don't understand how Zendesk has this functionality on their chatbot, but it is not available for the clients. It makes no sense. This makes me so confused, cause the code already exists, it just needs to be migrated to the Messaging sytem, so there's no reason why this should be taking so long..

Ver comentario · Publicado 21 abr 2023 · Manuel Moreira

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Manuel Moreira hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

What about backing up/cloning specific flows inside the bot?

Ver comentario · Publicado 20 abr 2023 · Manuel Moreira

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Manuel Moreira hizo un comentario,

Comentario de la comunidad Developer - Zendesk SDKs

Dane Wheeler it looks just like mine, so I have no idea what it could be

Ver comentario · Editado 19 abr 2023 · Manuel Moreira

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Manuel Moreira hizo un comentario,

Comentario de la comunidad Developer - Zendesk SDKs

Dane Wheeler I have and yes it is valid

Ver comentario · Publicado 18 abr 2023 · Manuel Moreira

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Manuel Moreira hizo un comentario,

Comentario de la comunidad Developer - Zendesk SDKs

Also having this problem but for the messaging web widget

Ver comentario · Publicado 18 abr 2023 · Manuel Moreira

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Manuel Moreira hizo un comentario,

Comentario de la comunidad Developer - Zendesk SDKs

Also having a similar issue but mine says "JWT is malformed". Checked the timestamp in mine because of the reply above, but it's correct, like the rest of the JWT seems to be. 

Ver comentario · Publicado 18 abr 2023 · Manuel Moreira

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ComentarioUsing legacy AI agent functionality

It would be great to know what users say to the Messaging widget, especially what returns a fallback response, so we know what to add on to the chatbot.

Ver comentario · Publicado 11 abr 2023 · Manuel Moreira

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