Búsquedas recientes


No hay búsquedas recientes

Zach Ihle's Avatar

Zach Ihle

Incorporación 01 dic 2023

·

Última actividad 04 feb 2025

Seguimientos

0

Seguidores

0

Actividad total

9

Voto

1

Suscripciones

4

RESUMEN DE LA ACTIVIDAD

Última actividad de Zach Ihle

Zach Ihle creó una publicación,

Publicación Feedback - Ticketing system (Support)

The process of setting up holidays in schedules each year is so painful. Our organization has 7 timezones, and we need to manually go in and set the dates for (mostly) standard federal holidays 7 different times (one for each schedule) each year. Please add the ability to somehow sync calendars to these schedules, or set up recurring dates each year.

Publicado 06 ene 2025 · Zach Ihle

3

Seguidores

4

Votos

4

Comentarios


Zach Ihle creó una publicación,

Publicación Q&A - Tickets and email

We have an automation that sets tickets created on Saturday and Sunday to a Weekend Schedule.

 

I'm trying to figure out how to set all weekend tickets to EST on Monday morning at like 3am so our normal week agents can take those on. What's the best way to do this?

Publicado 06 nov 2024 · Zach Ihle

0

Seguidores

0

Votos

0

Comentarios


Zach Ihle hizo un comentario,

ComentarioBuilding reports

Is it possible to use an attribute in a datatip, but not display it in the graph? I'm working with Ticked Created - Week Of Year across multiple years, but would like to show the start date of that week when hovering over the line graph.

Ver comentario · Publicado 11 abr 2024 · Zach Ihle

0

Seguidores

0

Votos

0

Comentarios


Zach Ihle creó una publicación,

Publicación Q&A - Reporting and analytics

Hello! 

We're trying to get a report that shows a line graph of the number of solved tickets for an agent for their first 30 days, 90 days, three months, etc., to see how our training is affecting those numbers. The tricky part is that agents started at different times, so I need to compare different date ranges.

Publicado 19 feb 2024 · Zach Ihle

0

Seguidores

3

Votos

2

Comentarios