Samantha Ramirez

+1 We'd also like to be able to prevent form-based custom statuses from being applied to ineligible tickets via bulk edit.

Hey Sonali!

Looks like you have two "Ticket status" conditions under All, but it wouldn't be possible for a ticket to be in both the "Open" status and the "Working on Ticket" status. If you're looking to have this automation function for tickets in each of these statuses, you may need to create a separate automation for each. 

+1 This feature would be extremely useful for us as well - we're utilizing a single help center for employee experience, with different brands representing different internal departments. It would create a much more seamless experience for employees to be able to view all of their tickets, regardless of "brand," within the same interface.

Lots of great suggestions here already, but I'd love to add a few around SLAs:

• How many tickets breached SLA yesterday?
• Which ticket categories breach SLA most often?
• Which SLA policy is breached most often?