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Milo Mayyalou's Avatar

Milo Mayyalou

Incorporación 09 abr 2023

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Última actividad 21 dic 2023

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Última actividad de Milo Mayyalou

Milo Mayyalou hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hi Victor Menezes I apologize for noticing your comment late. Please let me know if you still need assistance with the UI in your custom theme.

 

Ver comentario · Editado 21 dic 2023 · Milo Mayyalou

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Milo Mayyalou creó una publicación,

Publicación Q&A - Tickets and email

Hello, We have an issue with the search suggestions pop up on our support center, and I thought I'd show you what I mean using Asana's support center as an example

If there’s less space below the search bar than above it (maybe due to screen size, resolution, zoom level, or even just a resized window), the search suggestions pop up above the search bar instead of below it. This makes it impossible to scroll through the list and see the top search suggestions.

In the right browser window, you can see how things usually work.


But in the left browser window (which I've resized from the bottom to leave less room for the search suggestion), you can see the unusual behavior I'm talking about.


Is there any way we can tweak this so the search suggestions always pop up below the search bar?

Thank you,
Milo

Publicado 09 nov 2023 · Milo Mayyalou

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Milo Mayyalou hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Worked perfectly. Thank you!

Ver comentario · Publicado 09 ago 2023 · Milo Mayyalou

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Milo Mayyalou hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

It worked! Thank you!

How do I adjust the minimum width of the site itself and make it take up the full space (viewport width) of the screen on both sides, regardless of the user's screen size (1024px or larger), Where do I set the min-width: 100vw; in the CSS file for the website body itself?

Ver comentario · Publicado 02 ago 2023 · Milo Mayyalou

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Milo Mayyalou creó una publicación,

Publicación Feedback - Help Center (Guide)

Hello,
How can I change the article page container max width so it allows the text and content to take up more space please as shown in this mockup?


Publicado 01 ago 2023 · Milo Mayyalou

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Milo Mayyalou hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Hi Pulkit,

The code worked. Thank you so much for all your help!

Ver comentario · Publicado 26 abr 2023 · Milo Mayyalou

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Milo Mayyalou creó una publicación,

Publicación Feedback - Ticketing system (Support)

Hello, I would like to request assistance with adding a button to existing open tickets.

The button should enable customers to manually escalate the ticket by sending an email to a certain group of people.

I have successfully added the custom button to the request_page and styled it as desired. However, I require guidance on how to proceed with the action itself.

Should I create a custom input field that is hidden from the customer and has its value changed once the "Escalate" button is pressed?

Publicado 23 abr 2023 · Milo Mayyalou

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Milo Mayyalou hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Hi Pulkit,

This worked! Thank you so much for all your help!

Ver comentario · Publicado 18 abr 2023 · Milo Mayyalou

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Milo Mayyalou hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Thank you Pulkit! This resolved the issue and updated both pages. Your quick response is appreciated!

Would it be possible to modify the highlighted text for consistency in using "cases" rather than "requests"?





Ver comentario · Publicado 10 abr 2023 · Milo Mayyalou

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Milo Mayyalou hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Hi Pulkit, I work with Jake and the script updated the "My Requests" page tabs but not the title of the page, also it appears that the changes were not reflected on the "Submit a New Request" page.

 

Ver comentario · Publicado 09 abr 2023 · Milo Mayyalou

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