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Jakub Raduszewski's Avatar

Jakub Raduszewski

Incorporación 07 sept 2023

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Última actividad 24 feb 2025

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309

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RESUMEN DE LA ACTIVIDAD

Última actividad de Jakub Raduszewski

Jakub Raduszewski hizo un comentario,

ComentarioMore integrations

Hi! Can we track in Zendesk Explore the usage of Zendesk x MS Teams integration? E.g. to which chaneels tickets were sent via Side Conversations.

Ver comentario · Publicado 13 ene 2025 · Jakub Raduszewski

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Jakub Raduszewski hizo un comentario,

ComentarioUsing legacy AI agent functionality

Hello!

 

If I have English (Singapore), English (United Kingdom) and English (Europe) language versions of my Help Center with different articles available for each of these regions, will bot only pick up the relevant region articles based on client's country?

 

“Every reply the bot generates is followed by a request for feedback (“Was this helpful? Yes/No”)” - can I see somehow in Explore what are the reply stats for this question?

Ver comentario · Publicado 18 dic 2024 · Jakub Raduszewski

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Jakub Raduszewski hizo un comentario,

ComentarioExplore recipes

We could really use the recipe for an Explore report showing the % resolution rate of our bot's generative AI replies. We have reports on prebuilt answers, but cannot find a way to check the generative AI in a similar way.

Ver comentario · Publicado 18 dic 2024 · Jakub Raduszewski

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Jakub Raduszewski hizo un comentario,

ComentarioUsing legacy AI agent functionality

Article looks broken, some images do not load.

Ver comentario · Publicado 07 nov 2024 · Jakub Raduszewski

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Jakub Raduszewski hizo un comentario,

ComentarioZendesk messaging

Can end users remove or archive old conversations? Or maybe they're archived automatically?

Can we make it so conversations with “Closed” status cannot be replied to?

Ver comentario · Publicado 16 oct 2024 · Jakub Raduszewski

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Jakub Raduszewski hizo un comentario,

ComentarioUsing AI agents for messaging

How to access this Bot Responses chart in Zendesk Explore?

Ver comentario · Publicado 09 oct 2024 · Jakub Raduszewski

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Jakub Raduszewski hizo un comentario,

ComentarioMeasuring success

It would be great to have a similar improvement to Zendesk Guide helpfulness rating on articles.

Ver comentario · Publicado 24 sept 2024 · Jakub Raduszewski

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Jakub Raduszewski hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Agreed. Publishing and updating articles across multiple Zendesk Guide brands is a must.

Ver comentario · Publicado 19 sept 2024 · Jakub Raduszewski

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Jakub Raduszewski hizo un comentario,

ComentarioMultiple language support

Does dynamic content work with Messaging Triggers too? How can I add it then to messaging triggers?

Ver comentario · Publicado 04 jul 2024 · Jakub Raduszewski

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Jakub Raduszewski hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Just like Jerry Lopez wrote - having suggestions from HC viewers or private commenting possibility to see the reason of downvotes would be super helpful for our continuous HC improvement.

Ver comentario · Publicado 27 jun 2024 · Jakub Raduszewski

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