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Andy Jobst's Avatar

Andy Jobst

Incorporación 01 ago 2023

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Última actividad 17 sept 2024

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Última actividad de Andy Jobst

Andy Jobst hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics

I am experiencing the same challenge when using calculated attributes, along with using the calculated attributes to create calculated metrics.  Is there a solution to put these in one row per ticket id?

Ver comentario · Publicado 17 sept 2024 · Andy Jobst

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Andy Jobst hizo un comentario,

ComentarioGeneral questions about live chat

+1 Agree this is a real pain and causes confusion when the Admin does not see the same screen as the Agent on the Agent's profile.

Ver comentario · Publicado 11 ago 2023 · Andy Jobst

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Comentario de la comunidad Feedback - Community Forums (Gather)

We would love to have a more prominent notification of Chats while an agent is in the Support system.  In!

Ver comentario · Publicado 01 ago 2023 · Andy Jobst

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