M Rogers

We have accumulated several content blocks and are no longer using some of them. I see no option to delete them to reduce clutter. Will this be an option soon?

I am having the same issue as Gretel. I create the second Placement for an existing article, but if I try to close the tab, it deletes the placement. Even if I click the “Create” button multiple times or a different save button, it doesn't stick.  I have not tested this on a newly created article. And yes, this is only if I select “Everyone” or “Signed In Users.” Placements save just fine for “Agents and Admins.”

Currently, we can only delete community posts. We want a way to hide certain community posts from our Guide Search, since posts from years ago are burying our more recent articles and there's no way to filter newest to oldest, but we still want the ability to restore them or reference them if needed. 

We use a custom theme.

Being able to track votes by date is crucial to improving documentation. Since we update articles over time and based on feedback, we need to know which updates got which votes so we can determine if the updates improved the content. 

Additionally, it would be great if we could reset the votes. Sometimes we will change the functionality of a feature and overwrite the previous content of that article. In this case, it would be helpful to start with a blank slate so viewers can vote on the new content (without archiving the old URL and creating a new one). 

Zsa Trias What if we don't want to disable it, we just don't want it included by default in the search results? It would be nice if search results defaulted to articles first, with a secondary option to include the community. 

When using the Search bar to find articles, is there a way to sort by oldest publication to newest?

How do we add content to the source/type?

I'm hoping to add more searchability options that point to our Zendesk articles. Currently when searching for a keyword, there are 3 options under "By Type": All types, Articles, and Community. Instead of Articles we would like to have more options, instead of making the end user drill down with a bunch of clicks. 

We added links for our help guides locally in our app (i.e., when using our app, customers can click on a "Learn More" link that directs them to our Zendesk help guides). Is there a way to determine how many views came from these links as opposed to accessing them directly from Zendesk?